Start with the employee experience
Speak with HR and a sample of employees about how claims and cashless approvals worked in practice. Service problems are often as important as the premium.
Review the structure, not only the price
Look at sum insured options, room-rent conditions, sub-limits, maternity benefits, waiting periods and how dependants are covered. Small wording changes can significantly affect what employees receive.
Check whether the policy still fits your workforce after hiring, exits, new locations or changes in the age profile.
Start early
Begin the renewal discussion well before the expiry date. This gives time to collect data, compare options from insurers and communicate any changes clearly to employees.
This article provides general information only and is not advice on any specific policy or risk. Insurance is subject to terms, conditions, exclusions and applicable regulations.